CAR HIRE QUESTIONS AND ANSWERS

BOOKING QUESTIONS

What are the Car Rental Terms and Conditions?

Car hire terms and conditions can differ from country to country, car rental agent to car rental agent and vehicle to vehicle, always consult the specific rental conditions relating to your rental quotation. On the quotation page of our booking process you can find the rental conditions by clicking the Rate Details link located to the right of the car type. You can also find them on the third and final step of the booking process under the Rental Conditions link at the bottom of the confirmation page. Finally, your rental Terms and Conditions can also be found on the confirmation voucher you need to bring to the rental desk.


How can I book car hire?

Making a booking for your Car Hire in Algarve is very easy. Just click on the link that says RESERVATIONS on the top menu or any other specific link for reservation, enter the details of your specific needs like dates, location, etc., choose the car you want to hire and fill in the booking form until the end. You will receive a confirmation of your booking and a voucher that you should bring to show at collection time.


How can I pay for my booking?

We accept Visa, Visa Delta, Visa Electron, Mastercard and Maestro/Laser for online payments. Please note at the time of pick up the local supplier will require a security deposit to be left for the vehicle. This takes the form of an amount (minimum: Excess + Fuel + VAT) being blocked on the primary drivers credit card. You must bring a credit card at the rental desk; Cash deposits, Maestro, Switch and debit cards such as Visa Electron are never accepted. The cards accepted by the suppliers are listed in the rental conditions under "rate details" on the results page. .


Can I amend a confirmed booking?

Yes. Please have your booking ID ready. You will also be asked to provide a description and details of the changes you wish to make. Go to http://www.cartrawler.com/portal/portal.asp?446235=1&lang=UK to amend your booking. Please note we cannot guarantee you will receive the same rate as your original booking. Rates change frequently and are set by the car rental agents.


How can I add additional or extra drivers to my booking?

Additional drivers can be added on arrival at the rental office; the additional driver fee is also payable at the counter. All additional drivers must be physically present at the rental counter at the time of rental with their own driver's licence to sign the rental agreement.


How do I amend or change a booking to change the pick-up or drop-off time?

Go to http://www.cartrawler.com/portal/portal.asp?446235=1&lang=UK to change your pick-up or drop-off times and dates. Please note we cannot guarantee you will receive the same rate as your original booking. Rates change frequently and are set by the car rental agents.


How do I cancel my booking?

Please use the link provided in your confirmation email.


What is your Cancellation Policy?

Part-paid Rentals (when the booking deposit has been paid online and the balance is due on arrival at the rental desk): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed.
If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed.

Prepaid Rentals (when the entire rental amount has been prepaid):
If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed.
If the booking is cancelled less than 48 hours before the pickup time, we will retain 3 days rental and the card processing fee (where applicable).

Post-paid Rentals (when the entire rental amount is due on arrival at the rental desk): There is no cancellation fee.

In the event that you cancel or amend a credit/debit card booking CarTrawler will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable).


Do I lose my deposit if I cancel my car?

This depends on how you book with us, please read our Cancellation Policy in full.


What are cross border or territorial restrictions?

Cross border or territorial restrictions mean that you may not be permitted to travel to another country from the country you rented the vehicle. Please read the Terms and Conditions of your rental to confirm which countries you will be allowed to travel to during your rental. For further information, we would advise you to ring your rental agent. Cross border travel typically entails additional fees. Please call your rental agent to confirm the exact fee.


What is a voucher and why do I need one?

Your rental voucher is a document which will be emailed to you and must be printed and produced at the rental desk when you pick-up your vehicle. If you do not produce your voucher at the time of collection of the vehicle, the car rental supplier may apply a different rate than quoted or refuse to rent the vehicle. We cannot accept any appeal for a refund if you do not produce your voucher at the rental desk.


I can't find my voucher. Could you please send the voucher again?

Please go to http://www.cartrawler.com/res/lookup.php to view and print an online version. Remember to take this to the rental counter with your driving licence and the credit card.


What happens if I do not take my voucher with me?

If you do not produce your voucher at the time of collection of the vehicle, the car rental supplier may apply a different rate than quoted or refuse to rent the vehicle. We cannot accept any appeal for a refund if you do not produce your voucher at the rental desk.


What documentation do I need to take with me to the rental desk?

You will typically need to bring
- Your confirmation voucher
- Your driver licence. UK licence holders MUST bring the photo card and the paper counterpart of their licence. Your driver licence must be written in Roman alphabet.
- A valid credit card in the driver's name, with sufficient provisions for your deposit.
- You may also be asked for additional identification papers such as a utility bill.
- If you plan on adding additional drivers to your contract, all drivers must be present at the counter and present their driver licence.
Please check your rental conditions for further details.


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